Responsibilities:

• Handle escalations from L1 user support
• Provide quality support and develop strong working relationship with End Users
• Provide Service Desk support incudes installation, configuration, testing and troubleshooting
• Deployment of hardware and software including physical setup
• Plan and provide End Users systems training
• Enforce policies, procedures and standards within the team
• Assist in managing planned/ad-hoc projects
• Support based on ITIL standards
• Manage IT assets, software licenses, maintenance and inventory list in country
• Manage transfer of ownership of assets
• Responsible for the upkeep of the servers at customer office and Malaysia
• File server backup
• Report generation and mass rollouts using Lansweeper
• O365 User and Exchange management on-Prem AD and AAD management
• Incumbent specification

• Diploma/Degree in Information Technology /Computer Science from recognized institutes. Professional certificates will be an advantage
• Experience in Network and System Infrastructure or similar role for about 3 to 4 years
• Progressive experience in Service Desk, Field Support, Network and System Administration
• Experience in scope, timeline and cost management
• Experience in business requirement gathering and analysis
• Experience in IT vendor management, procurement and IT asset management